Welcome to 2023 Credit, Collections… And All That JAZZ Conference

Welcome to the 2023 NACM Connect Chicago Conference. We are back to pre-pandemic numbers and look forward to one of the best conferences ever. Take advantage of this opportunity to learn, network, see what new products and services our partners have to offer and enjoy! If you are attending virtually you should have received the appropriate zoom links for each room and each day.

Please notify Margaret Krafft, margaret.krafft@nacamconnect.org, if you are having technical difficulties. Handouts are available for all sessions on both the virtual and in-person pages.

  8:15 — 9:15 a.m. CST | WEDNESDAY

Rip Off the Rearview Mirror

Chad J. Willett

The “Rip Off the Rearview Mirror” experience means living and operating in the “Now.” Discover your “Through Line” which is a transformational technique that gives you energy, purpose, direction, and the ability to operate in the “Now.” If you are ready to leave the past behind (Depression), and stop anticipating the future (Anxiety) let’s “Rip Off the Rearview Mirror!” Managing the moment allows leaders to deal with issues, obstacles, and challenges as they arise each workday, rather, than putting them off. By contributing to your company’s “Through Line” morale will increase which leads to increased energy levels and overall production. Individuals who leave their past behind gain an incredible amount of time and energy which allows them to refocus on what truly matters each and every day. Individuals who stop predicting the future are able to channel those energies into their present workday.

  2:15 – 3:15 P.M. CST | THURSDAY

B2B Fraud and the Ever-evolving Landscape

Vincent Smith

Does your organization operate in the B2B space? Did you know that Business 2 Business Fraud is ever-changing, and it can impact hundreds of thousands of organizations, globally? This session will introduce the concepts of Business Misrepresentation (Puffery), Business Identity Theft, and Bust-Out fraud and what Dun & Bradstreet is observing in the marketplace. This session will also highlight the importance of KYB and introduce best practices to mitigate fraud.