Get ready for an exciting experience at the NACM Connect Fall Credit Conference, where we’re bringing the thrill of The Credit Races to life! Join fellow credit professionals as we gather at the starting gate for two days of enriching education, valuable networking, and fresh industry insights. Building on the success of the beginnning of our Credit Races, our Spring Regional Meetings, the Chicago Credit Conference will feature expert-led sessions, meaningful connections, and a first look at innovative solutions from our partners. Whether you’re looking to gain a competitive edge, discover winning strategies, or expand your professional network, you’ll find plenty of opportunities to stay ahead of the field. Don’t miss your chance to make a strong run towards success at this premier industry event!
What if the key to lasting impact comes down to one timeless truth: People Power Everything That Matters.In this interactive keynote, you’ll discover how one single pajama sparked a discovery with the power to drive the results that matter most to your sales teams, credit managers, and clients. Genevieve will take you on a journey that is equal parts eye-opening and heart-opening, revealing that the strongest relationships – and the most rewarding success – are built when we choose connection over transaction. When we lead with purpose, we also help our clients find deeper meaning in their work. And as trust grows, something even more meaningful happens: lasting partnerships form, and we become invested in a shared vision, inspired to show up as our very best. More than a keynote, this is an experience that shifts how you see yourself and the impact you have on others every day.
Genevieve Piturro is a former television marketing executive and VP who left the corporate world in 2001 to found Pajama Program (now Beyond Bedtime) after a life-changing encounter with a child in an emergency shelter. Over the past 25 years, the organization has grown into a national movement with 40 chapters, providing more than nine million pajamas and books to children in need. After leading the nonprofit for two decades, she transitioned to leadership development, creating the Purpose ACER program, leadership masterclasses, and Purpose Summits. An award-winning author and sought-after speaker, she teaches leaders to “Stop Bossing. Start Loving.” through purpose-driven, compassionate leadership. Featured by major media outlets including Oprah, TODAY, CNN, and Forbes, Genevieve continues to inspire audiences nationwide to lead with authenticity, human connection, and purpose.
As economic volatility persists and pressure mounts across supply chains, credit, and consumer sentiment, understanding your risk exposure in real time is more critical than ever. In this session, experts from Alvarez & Marsal (A&M) will dissect the evolving 2026 risk landscape—highlighting the macroeconomic signals, sector-specific stress points, and behavioral shifts that should be on every finance leader’s radar.
Conrad Ragan is a Director with Alvarez & Marsal’s North American Commercial Restructuring practice, where he specializes in representing official committees of unsecured creditors in bankruptcy proceedings with a focus on implementing strategies to maximize creditor recoveries, the development and evaluation of financial models, and business reviews and stakeholder negotiations. Mr. Ragan is a frequent speaker at industry events and serves on the Independent Standards Board governing U.S. commercial collections agencies through the CCA of A. He brings 20 years of corporate credit and lending experience in both large corporate and large financial institutions.
Mr. Ragan graduated cum laude from North Carolina State University’s College of Management with a bachelor’s degree in Business Management and a minor in Economics. Additionally, Mr. Ragan has a Master of Business Administration from Wake Forest University where he was Dean’s Scholar.
Credit teams are under pressure to move faster, back better customers, and avoid risk, all with the same time and tools. The real challenge is not a lack of data. It’s too much of it, spread everywhere, with no clear signal on what matters. AI is changing that. In this session, Melanie Albert, Chief Operating Officer, will walk through how teams are using AI in practice. Catching fraud earlier, connecting scattered data, spotting changes in customer behavior, and removing the manual work that slows decisions down. We’ll also cover where to be cautious, what still needs a human eye, and how to use AI to make better calls without overcomplicating your process.
Want to further explore Genevieve Piturro’s keynote message? Join Genevieve for an inspiring deeper dive into how passion, purpose, and authentic human connection can transform the way we lead, serve, and support one another. Drawing on her journey from television marketing executive to founder of the national nonprofit Pajama Program and her work as a TEDx “Human Connection” speaker, Genevieve will help participants reconnect with what matters most, lead with intention, and recognize the power of empathy, clear communication, and shared purpose in building stronger teams and communities. This session also offers time to reflect and discuss with fellow credit managers how to find meaning and purpose in both ordinary and extraordinary moments of life.
The analysis of financial statements consists of a mixture of steps and pieces that interrelate and affect each other. No single part of the analysis should be interpreted in isolation. The specific conclusions drawn will be affected by the original objective established at the initiation of the analytical process. Every aspect of a firm’s financial condition, operating performance, and outlook affects the market value of its shares.
When it comes to setting credit limits, there is no one-size-fits-all formula. Like handicapping the Kentucky Derby, credit professionals must evaluate multiple factors, assess risk, and make informed decisions that can impact performance long after the gate opens. Join our expert panel of NACM Connect board members as they explore proven strategies for determining appropriate credit limits, monitoring customer exposure, and balancing business growth with risk management. Learn how fellow credit leaders adapt to changing market conditions and keep their organizations in the winner’s circle.
A trade creditor confronted with a bankruptcy filing by its customer can find the various aspects of that bankruptcy to be daunting. Artificial Intelligence can and should be used to assist that trade creditor to navigate some of the challenges of a bankruptcy case. As Artificial Intelligence becomes more accessible, the trade credit grantor should take advantage of it and learn to use it effectively enabling that creditor to work more efficiently among multiple tasks. This presentation will address:
• Where AI fits in bankruptcy practice
• Preparing and filing proofs of claim
• Reviewing and summarizing lengthy motions regarding critical vendors and other important matters
• Analyzing the progress of the case
• Creating an effective strategy for your participation in the case.
The analysis of financial statements consists of a mixture of steps and pieces that interrelate and affect each other. No single part of the analysis should be interpreted in isolation. The specific conclusions drawn will be affected by the original objective established at the initiation of the analytical process. Every aspect of a firm’s financial condition, operating performance, and outlook affects the market value of its shares. This session will bring light to the critical areas of analysis that are required in the credit risk assessment process and introduce the fundamentals of interpretation.
The National Trade Credit Report (NTCR) continues to evolve, providing credit professionals with more data, deeper insights, and smarter tools to make informed credit decisions. This session explores the newest enhancements, including the TranzAction History Report by UTA, Portfolio Risk Analysis, Account Monitor Service, API integrations, and other resources available through the NACM dashboard. Learn how these solutions work together to streamline workflows, strengthen risk management, improve portfolio visibility, and help your organization make faster, more confident credit decisions.
The growing prominence of private equity in today’s economy has created unique challenges for trade creditors dealing with distressed customers, particularly those headed toward – or in – bankruptcy. This program provides a can’t-miss opportunity to learn about those challenges and how to navigate them, from the different perspectives of two industry experts, a credit practitioner and a creditors’ rights attorney. Mr. Steiner will provide an overview of private equity investment firms: how they transact deals, the risks associated with their ownership structure, and strategies credit managers can employ to protect themselves. Mr. Papandrea will dive into the legal implications for trade creditors to consider, including with respect to the limitations on liability for private equity firms and the organizational structure of the companies they invest in, illustrated by real-world examples in bankruptcy.
Interpretation of the cash flow statement begins with the interrelationships that exist between the balance sheet (investment and financing decisions) and the income statement (operating decisions). The results of a company’s current investment decisions are seen in two key operating assets: inventory and accounts receivable. Their levels represent both investment decisions and operating decisions by management.
Join us for the launch of our newest program, Crafted Connections, where happy hour, craft cocktails, and innovative B2B credit topics come together. Your hosts will guide you through a new cocktail while facilitating a vibrant, small-group discussion with your peers about the most relevant situations and challenges facing credit managers in our rapidly changing profession. If you love Coffee with Connect, you’re sure to become a fan of Crafted Connections. Check the back of your name badge for your group’s table number.
This session will walk through the financial analysis of a real company using tools introduced in prior presentations. Participants will perform common-size analysis, trend analysis, and ratio analysis to evaluate the company’s performance. The session will also review Z-score methodology as an additional way to confirm and support the analysis results.
Unclaimed property affects organizations of all sizes and requires coordination across multiple business functions, including accounts receivable. This session will provide an overview of unclaimed property fundamentals, why compliance matters, and where organizations commonly encounter reportable property within the accounts receivable function. Presenters will discuss mitigation strategies, available exemptions, due diligence requirements, and reporting considerations. Attendees will leave with a better understanding of where their organization stands in the unclaimed property race and practical steps to help stay on track from starting gate to state.
This session provides a hands-on approach to evaluating credit risk through realistic business scenarios. Participants will analyze financial information, identify key risk factors, and make credit decisions based on evolving customer situations. Through interactive case studies, attendees will strengthen their ability to assess creditworthiness, balance risk and opportunity, and apply sound credit principles in real-world decision-making. The session is designed to encourage discussion, critical thinking, and confidence in navigating complex credit challenges.
The ongoing trend of businesses changing hands, merging, and otherwise reshuffling their organizational charts reached a fever pitch during the zero-interest economic era of 2020-2022. Changes in a customer’s ownership, business structure, or both, or dealing with a customer that is part of a conglomerate, will result in changes to the credit risk your company faces. This program discusses, with practical examples, the risks and best practices that a credit professional should follow when doing business with customers that have merged with or been acquired by another company, have rearranged their assets and liabilities, or are otherwise part of a complex corporate structure including multiple affiliated companies. The speakers will discuss best practices for identifying changes in ownership and corporate structure and relationships with affiliated entities (including actual case studies), and the tools and tactics to protect your business from the ever-shifting risks created thereby.
Sales teams drive revenue, while credit teams manage risk; however, sustainable growth depends on both. This panel will explore how sales and credit professionals can align objectives, improve communication, and balance customer acquisition with responsible risk management. Panelists will share best practices for strengthening collaboration, accelerating decisions, and creating value for both customers and the organization.
Negotiations and Resolutions is not about forcing agreement; it is a disciplined process aimed at uncovering the deeper motivations of all parties involved. Participants will explore how to identify what the other side truly wants, their fears, values, and the concessions they are willing to make to achieve their objectives. Through interactive discussions and practical application, attendees will gain insights into the art of negotiation, enhancing their ability to foster collaborative solutions that satisfy all stakeholders.
Construction credit comes with unique challenges, including long payment cycles, thin margins, and the ever-present risk of non-payment. This session breaks down the foundational tools every construction credit professional should know, covering the Notice, Lien Waiver, and Mechanic’s Lien process from preliminary notices through foreclosure, plus a critical USPS update that’s putting notice and lien deadlines at risk for businesses that rely on mail to meet those requirements. Join Alec Papesch of NCS Credit for a practical walkthrough of the full notice and lien waiver process, what’s changed at the USPS, why the date applied to your mail matters, and how technology can close the gap mail can no longer be trusted to close. Attendees will leave with a clearer understanding of how to move from unsecured to secured, become a payment priority, and leverage technology to manage deadlines with confidence, no matter what the mail carrier does.
Brittany Acone
CBA, CICP, Credit Manager, Seaboard International Forest Products
Brittany Acone is the Credit Manager for Seaboard International Forest Products in Nashua, NH, and a rising leader within the NACM Connect Board of Directors. Since entering the industry in 2021, Brittany has quickly ascended the ranks, earning her CBA and CICP designations and serving on the NACM Connect Board and leading the Chicago Conference / Education Committee.
A frequent speaker and thought leader, Brittany has presented at National Credit Congress on topics ranging from cash forecasting to the successes of emerging leaders. Her industry contributions include features in Business Credit Magazine and the Extra Credit podcast. In 2024, she was honored with the National Emerging Leader Award in Las Vegas and recognized as a “Rising Star” by HBS Dealer magazine.
Melanie Albert
Chief Operating Officer, Credit Pulse
Melanie Albert is the Chief Operating Officer of Credit Pulse. She brings years of operations leadership to the company, working with finance and credit teams to modernize how they assess and extend credit, reduce bad debt, and approve strong customers faster.
Her background is in scaling operations at fast-growing companies. She is known for taking manual, inconsistent processes and turning them into systems that keep working as a business grows, connecting product, technology, and the people who run it. She and her teams are especially effective at driving adoption, helping people commit to new ways of working instead of falling back on old habits. She brings that same discipline to credit, always through the lens of the customer, helping teams modernize how they work in ways that last.
Taylor Barnett
Senior Manager, Baker Tilly Advisory Group, LP
Taylor is a senior manager in Baker Tilly’s unclaimed property practice. Taylor has more than 10 years of experience in unclaimed property, specializing in unclaimed property consulting with a focus on the analysis, quantification, and mitigation of potential unclaimed property exposure, as well as assisting with the strategic defense for unclaimed property audits and voluntary disclosure agreements. Taylor is also experienced in the annual unclaimed property compliance process for all U.S. reporting jurisdictions, including due diligence, error and exemption analysis, and the preparation of state unclaimed property reports.
Andrew Behlman
Partner, Lowenstein Sandler LLP
Andrew Behlmann leverages his background in corporate finance and management to approach restructuring problems, both in and out of court, from a practical, results-oriented perspective. With a focus on building consensus among multiple parties that have competing priorities, Andrew is equally at home both in and out of the courtroom, and he has a track record of turning financial distress into positive business outcomes. Clients value his counsel in complex Chapter 11 cases, where he represents debtors, creditors’ committees, purchasers, and investors. Andrew writes and speaks frequently about bankruptcy matters and financial issues.
Wanda Borges
Esq., Borges & Associates, LLC
Wanda Borges, ESQ. is the principal member of Borges & Associates, LLC, a law firm based in Syosset, New York. For more than forty-five years, she has concentrated her practice on commercial litigation and creditors’ rights in bankruptcy matters, representing corporate clients and creditors’ committees throughout the United States in Chapter 11 proceedings, out-of-court settlements, commercial transactions, and preference litigation; and serves as compliance counsel to corporations and associations. She is a member and Past President of the CLLA and Past Chair of its Bankruptcy and Creditors’ Rights Sections. Wanda is a member of several bar associations, including the ABA, the ABI, and the NYS Academy of Trial Lawyers. She serves on the Board of Directors of the IACC. Wanda is an internationally recognized lecturer and author for attorneys and trade credit grantors on various legal topics, including Bankruptcy Issues, the UCC, ECOA, FCRA, antitrust law, and current legal issues such as credit card surcharge issues, social media, cybersecurity and ethics, and artificial intelligence. Wanda is a published author and has received awards for excellence, dedication to her profession, and leadership from several organizations.
Olha Bosnova
Senior Associate, Baker Tilly Group, LP
Olha is a senior associate in Baker Tilly’s unclaimed property practice. Olha has more than 6 years of experience in unclaimed property, specializing in unclaimed property consulting with a focus on the analysis, quantification, and mitigation of potential unclaimed property exposure, as well as assisting with the strategic defense for unclaimed property audits and voluntary disclosure agreements. Olha is also experienced in annual unclaimed property compliance process for all U.S. reporting jurisdictions, including due diligence, error and exemption analysis, and the preparation of state unclaimed property reports.
Gina Calabrese Sylvester
CMP, CGA, Executive Vice President, NACM Tampa
Gina Calabrese, CMP, CGA is Executive Vice President of NACM Tampa, Inc., where she has helped shape the future of credit management technology and industry credit group operations for more than 30 years. Since joining NACM Tampa in 1991, she has played a key role in the development and evolution of the NACM National Trade Credit Report and the WebCMS platform used by NACM Affiliates nationwide.
Gina works closely with NACM Affiliates and the Information Systems team to develop products and solutions that strengthen credit reporting, collections, and industry collaboration. Her unique combination of operational expertise and technology leadership has made her a respected voice in the commercial credit industry.
She currently oversees NACM Tampa’s Group Services Department and Affiliate relationships while continuing to lead strategic initiatives that support members across the country. Gina earned her Certified Meeting Professional (CMP) designation in 1998, her Credit Group Administrator (CGA) designation in 2013, and holds a Bachelor of Science degree from Florida State University.
Amy Cook, CCE
Amy recently retired from being a Regional Credit Manager for McNaughton McKay Electric Company. She worked as a credit/AR professional since 1999. She has a BA from Spring Arbor University in Management and Organizational Development. Additionally, Amy has served as a board member for NACM Connect.
Marc Davenport,
AVP of Customer Experience, Caine & Weiner
Marc E. Davenport is a serial entrepreneur, executive coach, and author with over five decades of experience in finance, capital markets, and technology innovation. Most senior credit and finance leaders face cash flow issues, but the real problems usually run deeper. That’s where Marc comes in. As AVP of Customer Experience at Caine & Weiner, Marc partners with senior finance leaders to identify the root causes of cash flow disruption, post-acquisition misalignment, revenue leaks, bandwidth gaps, or process bottlenecks. Symptoms may be familiar but causes often aren’t.
Robyn Gisik
Customer Accounts Manager, SumnerOne
After a rewarding 10-year career in nursing, Robyn transitioned into the accounting and credit field, bringing a unique perspective rooted in communication, critical thinking, and relationship building.
She has been instrumental in implementing cross-departmental communication initiatives, including job shadowing and cross-training programs that strengthened collaboration between credit, sales, and other internal teams.
Her leadership has been recognized with the 2023 Women Who Lead Award; selection as a 2024–2025 and 2025–2026 Career Women honoree; recognition as a 2025 Women in Business Honoree; and the 2026 One Out of One Top Award (a peer-nominated recognition).
Outside of work, Robyn enjoys spending time outdoors or traveling with her husband, Mike, their six adult children, eight grandchildren, and their pets. She is also an active volunteer with Relay for Life, Making Strides Against Breast Cancer, and Wichita’s Littlest Heroes, supporting children with chronic illnesses and disabilities.
John Jaeger, CCE
John Jaeger, CCE, retired as the Manager of Credit and Collections from Follett Higher Education Group of River Grove, IL. in 2014 having completed almost 40 years in Credit Management. Jaeger worked in four different industries servicing both domestic and international customers. He received his CCE designation in November 1999. He received his MBA from Northern Illinois University, DeKalb, IL., and his BA Degree in Management from Loras College, Dubuque, IA. Jaeger served on the Board of NACM Connect including the position of Chairman of the Board. He has also served on various committees including the Education and Conference Committees, on which he remains an active participant. He continues to serve as a senior instructor for the NACM Connect Institute of Credit and has contributed to revisions of NACM National’s Credit Law curriculum. During his career Jaeger received the NACM National Instructor of the Year and the NACM National CCE Designation of Excellence Awards. He has also received the NACM Connect Credit Executive of the Year Award.
Heather Lockwood
Sales Representative, Specified Utility Associates, Inc.
Heather Lockwood has worked in sales as an independent representative for Diamond Plastics Corporation, a manufacturer of PVC pipe, for 26 years. She lives and works in North Texas and enjoys weekend getaways and spending time with her partner, David, and their AussieDoodle, Jessie.
Her role with SUA started in 2000 as an inside sales support agent helping her outside sales counterpart get customers materials in a timely and efficient manner.
Later in 2014 she transitioned to outside sales where she has enjoyed success as one of Diamond’s top sales producers. She attributes her success to building positive relationships with customers as well as with Diamond personnel.
Her approach is oriented around helping people. If you can help someone, you can win their business. Customers need a partner who does what they say they will, when they say they will. Additionally, building strong relationships with managers, plant personnel, customer service, and credit department persons at Diamond creates a positive environment and feeling of teamwork which is crucial to success. Consistently showing up with an attitude of “how can I help” is her secret to success.
Matt Mezger
CBA, CCRA, CICP, Assistant Manager, Uline
Matt Mezger is an Assistant Manager at Uline Inc and has worked in credit for 10+ years. He obtained his most recent designation, CICP in August of 2025. He was a previous member of the Emerging Leaders Group, where he was a member of the Scholarship Committee and received the 2023 NACM Emerging Leaders Award from NACM National. Currently he is a member of the Education Committee and regularly presents at local NACM events. Matt graduated from Northeastern Illinois with a degree in Economics in 2015. At Uline he is responsible for reviewing high risk customers, scheduling and recruiting for a department of 60+ team members. Matt is married with three children and a dog. He enjoys taking his family on road trips and watching the Chicago Bears!
Bruce Nathan
Partner, Lowenstein Sandler LLP
With nearly 45 years of experience in the bankruptcy and insolvency space, Bruce Nathan is a recognized leader in trade creditor rights and the representation of trade creditors in bankruptcy and other legal matters. He has represented trade and other unsecured creditors, unsecured creditors’ committees, secured creditors, and other interested parties in many of the larger Chapter 11 cases that have been filed. Bruce also handles letters of credit, guarantees, security, consignment, bailment, tolling, precious metals leases, and other agreements with financially distressed counterparties, as well as other credit-related legal issues for institutional clients. Bruce’s experience spans a broad range of industries, including agriculture, food and beverage, paper, publishing, media, floor covering, furniture, chemicals, manufacturing, and precious metals.
Michael Papandrea
Partner, Lowenstein Sandler LLP
Michael Papandrea provides counsel to debtors, creditors’ committees, individual creditors, liquidating trustees, and other interested parties with respect to corporate bankruptcy and creditors’ rights matters, including bankruptcy-related litigation.
Mike concentrates his practice on bankruptcy and insolvency matters, with an emphasis on creditors’ rights and advocacy for trade creditors. He represents creditors in significant Chapter 11 cases throughout the country. Mike is a thought leader on credit risk mitigation strategies and regularly writes and speaks on issues affecting trade creditors. His work has been recognized by multiple organizations, including his selection to the American Bankruptcy Institute’s prestigious “40 Under 40.”
Alec Papesch
Director of Strategic Partnerships, NCS Credit
Alec Papesch is the Director of Strategic Partnerships at NCS Credit. He consults with Credit Associations and Industry Trade Groups nationwide, providing expertise in Construction Credit and the Uniform Commercial Code (UCC) through the lens of technology-driven solutions.
Caroline Perkins
CCE, Manager, Credit, Mickey Thompson Tires
Caroline has been in the credit industry for 40 years. She has served as credit manager for Mickey Thompson Tires, a wholly-owned subsidiary of the Goodyear Tire & Rubber Company, for the past 38 years. She earned her CCE certification in 2012 from NACM and has participated in numerous credit interchange groups throughout the years. She is the winner of the “12th Man Award” in 2012 and the “Ironman Award” in 2014 from Mickey Thompson Tires.
Deb Rollman
CICP, Corporate Credit Manager, Burnham Holdings
Deb Rollman, CICP, is the Corporate Credit Manager for Burnham Holdings, headquartered in Lancaster, Pennsylvania, where she oversees credit risk, collections, and accounts receivable management across multiple boiler manufacturing brands with annual sales exceeding $250 million. With more than 30 years of experience in commercial credit, Deb has developed expertise in financial analysis, customer risk assessment, and credit policy development. Her career includes commercial lending and credit analysis roles in banking, experience as a Credit Analyst with Dun & Bradstreet, and, for the past 17 years, leadership of the corporate credit function at Burnham Holdings. She holds a bachelor’s degree in Finance from Penn State University and has received multiple awards for outstanding customer service and professional excellence. Deb currently serves as Chairman of NACM Connect Chicago-Midwest and has been an active member of the NACM Board of Directors for the past five years. Outside of work, Deb enjoys an active outdoor lifestyle that includes golfing, biking, hiking, and paddleboarding.
Nicole Schade
Senior Credit Analyst, Diamond Plastics Corporation
Nicole Schade is a Senior Credit Analyst with a strong background in credit risk assessment, financial analysis, customer relationship management, and business operations. With experience spanning credit management, equipment finance, legal support, and healthcare administration, Nicole has developed a diverse professional skill set and a well-rounded understanding of business and financial processes. She enjoys spending time with her fiancé Tyler, and their two kids, Oliver and Bennett.In her current role at Diamond Plastics Corporation, Nicole analyzes financial and credit data, reviews customer financial statements, evaluates payment histories, and makes informed recommendations regarding credit decisions and lines of credit. She works collaboratively with leadership and internal teams to assess customer risk and support sound financial decision-making.
Prior to joining Diamond Plastics, Nicole worked in equipment finance, where she coordinated sales initiatives, built relationships with brokers, streamlined processes, and supported team development and operational efficiency. Her earlier experience in credit management services and healthcare further strengthened her organizational, communication, problem-solving, and client-service skills.
Nicole continues to expand her expertise through professional education in credit and financial analysis. She is recognized for her analytical mindset, collaborative approach, adaptability, and commitment to professional growth. She brings a thoughtful, detail-oriented perspective to every role and is passionate about helping organizations make informed financial decisions while building strong and lasting business relationships.
Samantha Seegert
CBA, CCRA, Credit Manager at McNaughton McKay Electric Company
Samantha Seegert, CBA, CCRA, currently serves as a Credit Manager at McNaughton McKay Electric Company. She has more than 15 years of experience in the credit industry and is passionate about helping businesses succeed through sound credit management, strong relationships, and practical solutions.
Her career path has been anything but traditional. She began working on a production line before transitioning into the medical field as a Telemetry Monitoring Technician. While working, she earned her bachelor’s degree in business administration from Cleary University. She also holds an associate’s degree in applied science in Cardiac Sonography and an associate’s degree in general studies from Jackson Community College. Those experiences taught her the value of hard work, perseverance, and lifelong learning—qualities that continue to guide her in her career today.
Eventually, she found her passion in the credit profession, where she has had the opportunity to grow both personally and professionally over the past 15-plus years. She is honored to have recently been elected to the NACM Board of Directors and looks forward to giving back to an industry that has provided her with so many opportunities. She enjoys mentoring others, continuing to learn, and helping strengthen the credit community.
Outside of her professional life, she has been with her husband for 23 years, and together they have built a wonderful life with their three children. His unwavering support and encouragement have been instrumental in helping her achieve her goals, and she truly would not be where she is today without him.
Ryan Steiner
Corporate Credit Manager, Olympic Steel
Ryan Steiner is a seasoned credit and collections professional with 15 years of experience in the field. His career began in 2008 as a collector at Sherwin Williams in Seattle. In 2011, he earned a Master’s degree in Education. In 2013 he left Sherwin-Williams to become Credit Supervisor for RSVP International. He relocated to Columbus in 2016, working there until his move to Cleveland in 2021 to work at the Sherwin-Williams headquarters in downtown Cleveland. He has been with Olympic Steel, Inc. as Corporate Credit Manager for the past two years.
Throughout his career, Steiner has worked across multiple industries, primarily focusing on B2B within manufacturing, aerospace, and commercial coatings. He finds the constant challenge of staying current with market conditions, sales goals, and current events to be the most rewarding aspect of his work in credit. The continuous need for improvement, coupled with researching customers, best credit practices, and financial theory, satisfies his passion for research and ongoing learning.
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